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What Information Should a Best Floor Sanding Company provide to all customers?

Posted on April 25, 2023


Essential Information to Look for When Choosing the Best Wood Floor Sanding Company

Wood floor sanding is an essential process to keep your wooden floors looking their best. Over time, dirt, scratches, and wear can take a toll on your floors, which can lead to a dull, worn-out appearance. Hiring a professional wood floor sanding company can hlp restore the beauty and elegance of your floors. But how do you know you’re choosing the right company? In this blog post, we will explore the essential information a top-notch wood floor sanding company should provide to all customers. wood floor sanding at home
  1. A Detailed Overview of the Sanding Process

A professional wood floor sanding company should provide a comprehensive explanation of their sanding process. This should include: a. Assessment: A thorough inspection of your wooden floors is required to determine the extent of sanding required. b. Preparation: clearing the area, removing any furniture, and protecting adjacent surfaces c. Sanding: A step-by-step explanation of the sanding process, including the types of equipment used and the various grits of sandpaper. d. Staining (if required): Information on the range of stains available and how they can be customised to suit your preferences e. Sealing: Applying a protective sealant to your floors to ensure their longevity and resistance to wear.
  1. Credentials and experience

A reputable wood floor sanding company should be forthcoming about their credentials and experience in the industry. This includes: a. Years in business: The more experience a company has, the more likely they are to deliver a high-quality service. b. Certifications and licences: Look for companies with certifications from industry organisations, such as the National Wood Flooring Association (NWFA) or the International Surface Preparation Group (ISPG). c. Insurance coverage: A reliable company should have comprehensive insurance coverage to protect both their employees and your property during the sanding process. d. Customer reviews and testimonials: Look for companies with positive feedback from past clients to ensure they have a proven track record of excellent service.

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  1. Customised Service Options

Every wood floor is unique and may require a tailored approach to sanding. A top wood floor sanding company should offer a range of service options to accommodate your specific needs. This may include: a. Different sanding techniques: Depending on the condition of your floors and your desired outcome, the company should be able to employ various sanding techniques, such as belt sanding, drum sanding, or orbital sanding. b. Dust containment: Some companies offer dustless sanding systems that minimise airborne dust during the sanding process, making the experience more comfortable and healthier for you and your family. c. Eco-friendly options: If you’re environmentally conscious, look for a company that offers eco-friendly sanding solutions, such as water-based stains and sealants.
  1. Transparent pricing and quotes

A reputable wood floor sanding company should provide clear and transparent pricing information. This includes: a. A detailed quote: The company should offer a written quote that outlines the cost of labour, materials, and any additional services required, such as staining or sealing. b. No hidden fees: Ensure the company’s pricing structure is transparent and that there are no hidden fees or surprise costs after the work is completed. c. Competitive pricing: While it’s essential to choose a company based on quality and experience, make sure their prices are competitive within the industry.
  1. Guarantees and warranties

A top wood floor sanding company should stand behind their work and offer guarantees and warranties on their services. This includes: a. A satisfaction guarantee: The company should ensure that you are happy with the final result and be willing to address any concerns or issues that may arise during the project. b. Workmanship warranty: A reputable company should provide a warranty on their workmanship, ensuring that any defects or issues that arise due to their work will be addressed promptly and at no additional cost to you. c. Product warranties: The company should use high-quality materials and products that come with manufacturer warranties, protecting you from potential defects or failures in the products used. Guarantees and warranties
  1. Post-sanding care and maintenance advice

A good wood floor sanding company should not only provide top-notch sanding services but also educate customers on proper care and maintenance of their newly sanded floors. This includes: a. Cleaning recommendations: information on the best cleaning practises and products to use to keep your floors looking their best. b. Protection tips: advice on how to prevent scratches and damage to your floors, such as using furniture pads and area rugs. c. Maintenance schedule: a suggested timeline for routine maintenance, such as re-coating or re-sanding, to ensure your floors remain in top condition for years to come.  
  1. Responsive and accessible customer service

Excellent customer service is a hallmark of a top wood floor sanding company. They should be easy to contact and responsive to your needs. This includes: a. Prompt communication: The company should be easily reachable via phone, email, or online chat and should respond to inquiries promptly. b. Clear communication: The company’s representatives should be knowledgeable, professional, and able to clearly explain their services and processes. c. Availability: The company should be flexible and accommodating when it comes to scheduling your project, working around your needs and preferences.

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  Conclusion Choosing the best wood floor sanding company involves more than just comparing prices. It’s essential to look for a company that provides detailed information on their processes, credentials, and experience, as well as offering customised service options, transparent pricing, guarantees, and post-sanding care advice. By considering these factors, you can make an informed decision and ensure that your wood floors are beautifully restored and well-maintained for years to come.
Floor Sanding Service


We provide virtually dust-free sanding with our continuous belt machinery with mobile extraction units, giving you a safer environment for your family.

Floor Oiling Service


This organic finish not only adds beauty to your home but also has exceptional water-repellent characteristics, making it easier to clean and maintain.

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This natural floor finish offers the softest and most mellow appearance – and leaves your floor able to breath.

Floor Buffing Service


Using soft buffing machines (and hand-polishing where required) will bring a wonderful sheen to your newly-finished floor.

Wood Floor Repairs


We offer a full assessment of your wooden floors to determine what repairs are needed to provide the perfect working surface for the later stages of sanding, staining and sealing. 

Floor Restoration Service


We offer a comprehensive restoration process designed to address floors that are improperly fitted or damaged over time through wear and tear.

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